Dieter Hertling - Chief Executive Officer

Having held Chief Learning Officer and Director level positions with Indymac Bank, AHM Investment Corporation and Citigroup, Dieter has built world-class learning platforms supporting in excess of 20,000 employees. He has been recognized by Training Magazine and professional colleagues as one of the top 100 learning executives in the world for his innovation and leadership, along with his dynamic and engaging platform skills. Dieter is also one of the "TOP RECOMMENDED (Platinum) PEOPLE" on LinkedIn, where he was recently recognized as the TOP RECOMMENDED CAREER COACH globally. He has built learning organizations in excess of 150 personnel and has demonstrated results in departmental branding, execution, metrics, elearning and facilitation. Dieter holds numerous training and executive coaching certifications/accreditations through the American Society of Training and Development (ASTD), The International Society of Performance Improvement (ISPI), Achieve Global and DDI. You can find more details on Dieter's background on his Personal Website or LinkedIn Profile.

As one of the co-founders of Emprove, Shannon has an extensive background in leading large customer service and sales improvement interventions. Often referred to as one of the most dynamic and engaging sales trainers in the industry, Shannon also leads our Train The Trainer programs for our key client groups. She has a comprehensive background in leading complex sales and customer service initiatives with key accomplishments in quality assurance, learning metrics and job coaching. Shannon came to us from AHM Corp, where she was the National Sales Training Director. She holds a BS in Business Management from Missouri Baptist University and an MBA from Fontbonne University. Details on Shannon's background can be found in her LinkedIn Profile.

Heidi has led large instructional design teams and initiatives at Citigroup and American Home Mortgage. Having designed and developed countless curricula in her career, Heidi is an expert in all facets of instructional design, development and execution. Heidi plays a vital role in orchestrating the project management lifecycle here at Emprove. She has built curricula on countless topics from the ground up and has served as a mentor, coach and project manager for multiple financial services, customer service and sales platforms. Heidi maintains certifications through the American Society of Training and Development (ASTD), The International Society of Performance Improvement (ISPI), Achieve Global and DDI. You can find further details on Heidi's background and accomplishments in her LinkedIn Profile.